Refund and Returns

1. Eligibility for Refund: If you are not satisfied with your purchase, you may be eligible for a refund if you request it within 6 hours of the purchase date.
2. Conditions for Refund – Unused Gift Cards: In order to be eligible for a refund on a gift card, it must be unused and in its original condition. Once the code on the gift card has been verified, we are unable to process a refund. Therefore, please ensure that you have not redeemed or used the gift card before requesting a refund.
3. Conditions for Refund – Game Points: Please note that once game points have been sent to your game account, they are non-refundable. We cannot accept returns or provide refunds for game points that have already been used in your game.
4. Responsibility of the Gift Card Company: Please note that any issues or problems related to the gift card itself, such as activation or redemption errors, should be directed to the respective gift card company. We act as intermediaries in facilitating the purchase and delivery of gift cards, but we are not responsible for the functionality or usability of the gift card.
5. Assistance with Information: In the event that you encounter any issues with the gift card, we are more than happy to assist you by providing the necessary information to contact the gift card company. This can include details such as customer support contact information or any specific instructions provided by the gift card company.
6. No Refunds for Gift Card Issues: As we do not have control over the gift card company’s systems or operations, we are unable to offer refunds for any problems related to the gift card itself. Refunds will only be considered in cases where there is an error or issue on our part, such as incorrect delivery or non-delivery of the gift card.
7. Refund Process: To request a refund, please contact us at [email protected] with the details of your purchase and the reason for the refund request. Our customer support team will review your request and, if approved, will initiate the refund process.
8. Authentication for Refunds: To initiate a refund, we require a complete authentication process to verify your identity. This process helps us maintain the security of your transaction and prevent fraudulent activities. The authentication process includes providing identification documents, payment details, and a selfie video to confirm your identity.
9. Required Documentation: Depending on the payment method used, we may request specific documents for the refund authentication process. This can include a scanned copy of your ID card, passport, or other government-issued identification, as well as the payment details used for the transaction.
10. Selfie Video Verification: As part of the refund authentication process, we may require a selfie video to be submitted. This video helps us ensure that the person requesting the refund matches the identification provided and adds an extra layer of security to the process.
11. Refund Amount: All refunds will be credited to your Item4Gamer account balance in the form of site credits, which can be used for future purchases on our website.
12. Returns: If you receive a product that is damaged or does not match the description on our website, please contact us at [email protected] and we will arrange for a return or replacement of the product.
13. Disclaimer: Item4Gamer reserves the right to modify this Refund and Returns Policy at any time without prior notice. Your continued use of our website following any changes to this policy constitutes your acceptance of the new terms.

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected]. Thank you for choosing Item4Gamer!