To initiate a claim under our service guarantee, please complete the form below. Your request will be directly routed to our specialized support team. Once we have reviewed your details, a specialist will contact you promptly to resolve the matter. 📞
⚠️ Please Note: Before submitting your claim, we kindly ask you to review our Guarantee Terms & Conditions to ensure your order meets the eligibility criteria.
Guarantee Terms & Conditions
1. What is the Product Integrity Guarantee?
Item4Gamer, by providing the Product Integrity Guarantee, assures all its customers that the purchased product—in terms of type, quantity, region, platform, and other technical specifications—will be delivered in full accordance with the information stated on the product pageand will be free from any defects or technical issues.
Should you observe any discrepancy or issue with the product after receiving it, relative to the stated specifications, you may submit your review request through support within the designated time frame, so that the Item4Gamer team can review the matter and resolve the issue in the shortest possible time.
2. What are the Terms and Conditions of the Product Integrity Guarantee?
- Full Compliance with the Registered Order: The product provided to you must be exactly identical to your registered order in terms of type, quantity, region, and other specifications. Any discrepancy in these aspects will be covered by the Product Integrity Guarantee.
- Notification Period: In case of observing any problem, it is necessary to report the matter through Item4Gamer’s official support channels, such as Telegram, within a maximum of 12 hours after purchase. Please note that after this period has elapsed, the review and provision of the guarantee will only be possible at the sole discretion of the support team.
- No Consumption or Use Prior to Inspection: For products such as gift cards, if the code has been used by the buyer before the report is registered, it will not be covered by the Product Integrity Guarantee. Therefore, it is recommended to verify its accuracy before using the code or product.
- Inspection by the Support Team: After your report is registered, the Item4Gamer technical team will inspect the order. If a problem is confirmed, depending on the circumstances, a replacement product will be provided or the amount paid will be returned to your wallet.
- Important Note: The Product Integrity Guarantee only applies to problems resulting from errors in the purchasing or delivery process by the store and does not include customer mistakes—including incorrect region selection, entering wrong information, or improper use of the product.
In case of any problem, please contact the Item4Gamer support team as soon as possible so that the follow-up and resolution process can be completed quickly.
3. What is the Best Price Guarantee?
The Best Price Guarantee is a commitment that Item4Gamer makes to its customers, ensuring that they purchase the desired product at the lowest verifiable and justifiable market price.
If a customer can demonstrate that they have acquired the exact same product under similar conditions (in terms of type, region, platform, and other specifications) from another reputable retailer at a lower price, and provides an official purchase receipt along with a complete order video, the price difference will be refunded to their wallet on the Item4Gamer website.
Important Notes:
- By “reputable retailer,” we mean a store whose provided purchase documents can be cited and verified.
- The price comparison must be for a product with completely identical conditions (same type, region, platform, and technical specifications).
- Providing both documents—the official purchase receipt and the video of order completion—is mandatory for the review and approval of the request.
5. What are the conditions for using the Best Price Guarantee?
- Full Product Compliance: The product being compared must be completely identical in all aspects—including product type, quantity, region, platform, and delivery terms—to the product purchased from Item4Gamer.
- Comparison Only with Reputable Retailers: Price comparison is only accepted if it is from stores that hold trust symbols, an official website, or verifiable credibility. Prices announced on social media, channels, or by anonymous sellers will not be accepted.
- Time Limit for Requests: The request for a lower price review is only eligible for processing up to 4 hours after the purchase is registered: after this period, review is not possible.
- Exclusion of Special Discounts: The price being compared must be the real and public price of the product; the use of discount codes, coupons, or any special sales conditions on the competitor’s store does not serve as a basis for comparison.
- Required Documentation: The customer is required to provide an image of the official payment receipt (along with the seal or valid confirmation from the competitor’s store) together with the order completion video. It should be noted that a mere screenshot of the price is insufficient, and the purchase must have been practically and genuinely completed.
- Refund of the Difference: Upon final approval by the support team, the price difference will be credited to the customer’s wallet on the Item4Gamer website.
6. What is the Dual Guarantee of Product Integrity and Best Price?
The Dual Guarantee is a combination of Item4Gamer’s two main guarantees: the Product Integrity Guarantee and the Best Price Guarantee. This guarantee assures the customer that the received product is completely valid and legal, is entirely accurate and flawless in terms of technical specifications and registered details, and has been offered at the most fair and competitive price available in the market.
Accordingly, in case of any discrepancy in the received product, or upon providing valid evidence of a lower price at another store, the possibility of refunding the difference or resolving the issue via crediting the user’s wallet will be available to the customer.
7. Conditions for Using the Dual Guarantee
- Full Compliance with the Registered Order: The received product must be exactly identical to the registered order information in terms of type, quantity, region, platform, and other specifications.
- Real and Competitive Price: The product must be offered at the lowest possible price compared to reputable retailers in the market. If the customer provides valid proof (official purchase receipt and order completion video) of purchasing the same product at a lower price, the price difference will be refunded to them.
- Credibility of the Reference Store: Stores nominated for price comparison must have trust symbols, an official website, or a transparent and verifiable track record. Prices listed on personal pages or social media are not considered valid bases for comparison.
- Submitting Requests within a Specified Timeframe: For reporting any product discrepancy or issue: A maximum of 12 hours after receiving the product.
- For requesting a lower price review: A maximum of 6 hours after purchase.
- Providing Valid Documentation: For product discrepancy review: Sending screenshots, videos, or other valid documents is mandatory.
- For price review: Providing an official purchase receipt (with a valid stamp or confirmation) from the competitor store is necessary; a mere price screenshot will not suffice.
- Refund Method: If the request is approved, the refund will be issued as credit to the user’s wallet or via the customer’s original payment method.
In general, the Dual Guarantee is a commitment to the peace of mind of Item4Gamer customers; you can shop with complete confidence, assured that you will receive a product that is accurate, valid, and aligned with your order, and that the utmost fairness and transparency have been maintained regarding the price.
Item4Gamer, by offering the Product Integrity Guarantee, the Best Price Guarantee, and the Dual Guarantee, provides a secure and reliable experience for buyers of games, game points, and gift cards. Customers can shop with complete confidence, as in the event of any product discrepancy or the discovery of a lower market price, the support team will promptly review their request and refund the amount to their wallet. Item4Gamer strives to provide a secure, transparent, and satisfactory experience for all its customers. The store possesses a trust symbol —Trust Pilot-, indicating its official and reputable activity in the online space. To learn more about the conditions, required documents, and how to use each Guarantee, you can refer to the Item4Gamer product Guarantee guide.