{"id":57166,"date":"2025-06-12T07:35:25","date_gmt":"2025-06-12T14:35:25","guid":{"rendered":"https:\/\/item4gamer.com\/?p=57166"},"modified":"2025-06-12T09:58:47","modified_gmt":"2025-06-12T16:58:47","slug":"how-to-fix-the-could-not-connect-error-in-pubg-mobile","status":"publish","type":"post","link":"https:\/\/item4gamer.com\/pt-br\/blog\/how-to-fix-the-could-not-connect-error-in-pubg-mobile\/","title":{"rendered":"How to Fix the Could Not Connect Error in PUBG Mobile"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-blog-title-how-to-fix-the-could-not-connect-error-in-pubg-mobile\"><strong>Blog Title:<\/strong> How to Fix the \u2018Could Not Connect\u2019 Error in PUBG Mobile<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201cCould Not Connect\u201d error is one of the common issues that PUBG Mobile players might face when trying to log into the game. This error can stem from internet connection problems, corrupted game files, or network settings. In this blog post, we provide practical and tested solutions to resolve this issue so you can get back to enjoying your game without interruption.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-blog-title-how-to-fix-the-could-not-connect-error-in-pubg-mobile\" data-level=\"3\">Blog Title: How to Fix the \u2018Could Not Connect\u2019 Error in PUBG Mobile<\/a><\/li><li><a href=\"#h-potential-causes-of-the-could-not-connect-error\" data-level=\"2\">Potential Causes of the Could Not Connect Error<\/a><\/li><li><a href=\"#h-solutions-to-fix-the-problem\" data-level=\"2\">Solutions to Fix the Problem<\/a><ul><li><a href=\"#h-1-restart-the-game\" data-level=\"3\">1. Restart the Game<\/a><\/li><li><a href=\"#h-2-remove-and-re-add-your-profile-on-xbox\" data-level=\"3\">2. Remove and Re-add Your Profile (on Xbox)<\/a><\/li><li><a href=\"#h-3-restart-your-modem-or-change-connection-type\" data-level=\"3\">3. Restart Your Modem or Change Connection Type<\/a><\/li><li><a href=\"#h-4-restart-your-system-pc-or-console\" data-level=\"3\">4. Restart Your System (PC or Console)<\/a><\/li><li><a href=\"#h-5-disable-ipv6\" data-level=\"3\">5. Disable IPv6<\/a><\/li><li><a href=\"#h-6-verify-game-files\" data-level=\"3\">6. Verify Game Files<\/a><\/li><li><a href=\"#h-7-reinstall-pubg-mobile\" data-level=\"3\">7. Reinstall PUBG Mobile<\/a><\/li><li><a href=\"#h-8-wait-for-an-official-announcement-from-krafton\" data-level=\"3\">8. Wait for an Official Announcement from Krafton<\/a><\/li><\/ul><\/li><li><a href=\"#h-conclusion\" data-level=\"2\">Conclusion<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-potential-causes-of-the-could-not-connect-error\">Potential Causes of the Could Not Connect Error<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before we start troubleshooting, it\u2019s helpful to understand why this error occurs in <a href=\"https:\/\/www.pubg.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">PUBG Mobile<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A weak or unstable internet connection.<\/li>\n\n\n\n<li>Issues with corrupted or missing game files.<\/li>\n\n\n\n<li>Network settings, such as having the IPv6 protocol enabled.<\/li>\n\n\n\n<li>Server-side issues from Krafton.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile.webp\" alt=\"Could Not Connect error in PUBG Mobile\" class=\"wp-image-57300\" srcset=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile.webp 1920w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile-350x197.webp 350w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile-300x169.webp 300w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile-1024x576.webp 1024w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile-150x84.webp 150w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile-768x432.webp 768w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-Mobile-1536x864.webp 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-solutions-to-fix-the-problem\">Solutions to Fix the Problem<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here are several practical solutions to fix the Could Not Connect error in PUBG Mobile:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-restart-the-game\">1. Restart the Game<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The most basic and simplest method is to restart the game. This action can sometimes force the game to re-establish a connection with the servers and resolve the issue.<\/p>\n\n\n\n<div data-block-name=\"woocommerce\/single-product\" data-product-id=\"97\" data-wp-context=\"{&quot;productId&quot;:97,&quot;variationId&quot;:null}\" data-wp-interactive=\"woocommerce\/single-product\" class=\"wp-block-woocommerce-single-product woocommerce\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div data-block-name=\"woocommerce\/product-image\" data-is-descendent-of-single-product-block=\"true\" data-show-sale-badge=\"false\" class=\"wc-block-components-product-image wc-block-grid__product-image wc-block-components-product-image--aspect-ratio-auto wp-block-woocommerce-product-image\"><a href=\"https:\/\/item4gamer.com\/pt-br\/product\/pubg-mobile\/\" style=\"\" data-wp-on--click=\"woocommerce\/product-collection::actions.viewProduct\"><img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/PUBG-Mobile-2.webp\" class=\"attachment-woocommerce_single size-woocommerce_single\" alt=\"PUBG Mobile UC\" data-testid=\"product-image\" data-image-id=\"171461\" style=\"object-fit:cover;\" loading=\"lazy\" srcset=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/PUBG-Mobile-2.webp 256w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/PUBG-Mobile-2-150x150.webp 150w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/PUBG-Mobile-2-245x245.webp 245w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/PUBG-Mobile-2-100x100.webp 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/><div class=\"wc-block-components-product-image__inner-container\"><\/div><\/a><\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/item4gamer.com\/pt-br\/product\/pubg-mobile\/\" target=\"_self\" >PUBG Mobile UC<\/a><\/h2>\n\n<div data-block-name=\"woocommerce\/product-price\" data-is-descendent-of-single-product-block=\"true\" class=\"wp-block-woocommerce-product-price\" data-wp-interactive=\"woocommerce\/product-elements\" data-wp-context='{\"productElementKey\":\"price_html\"}'><div class=\"wc-block-components-product-price wc-block-grid__product-price\" data-wp-watch=\"callbacks.updateValue\" aria-live=\"polite\" aria-atomic=\"true\">\n\t\t\t\t\t<span class=\"from\">De:<\/span> <span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">$<\/span>0.94<\/bdi><\/span>\n\t\t\t\t<\/div><\/div>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-nowrap is-layout-flex wp-container-core-buttons-is-layout-21295d6f wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-white-color has-midnight-gradient-background has-text-color has-background has-link-color has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/item4gamer.com\/product\/pubg-mobile\/\" rel=\"\"><strong>Buy Now<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div data-block-name=\"woocommerce\/single-product\" data-product-id=\"105\" data-wp-context=\"{&quot;productId&quot;:105,&quot;variationId&quot;:null}\" data-wp-interactive=\"woocommerce\/single-product\" class=\"wp-block-woocommerce-single-product woocommerce\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div data-block-name=\"woocommerce\/product-image\" data-is-descendent-of-single-product-block=\"true\" data-show-sale-badge=\"false\" class=\"wc-block-components-product-image wc-block-grid__product-image wc-block-components-product-image--aspect-ratio-auto wp-block-woocommerce-product-image\"><a href=\"https:\/\/item4gamer.com\/pt-br\/product\/exitlag\/\" style=\"\" data-wp-on--click=\"woocommerce\/product-collection::actions.viewProduct\"><img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/ExitLag-supscription-icon-350x350.webp\" class=\"attachment-woocommerce_single size-woocommerce_single\" alt=\"ExitLag\" data-testid=\"product-image\" data-image-id=\"124994\" style=\"object-fit:cover;\" loading=\"lazy\" srcset=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/ExitLag-supscription-icon-350x350.webp 350w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/ExitLag-supscription-icon-300x300.webp 300w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/ExitLag-supscription-icon-150x150.webp 150w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/ExitLag-supscription-icon-245x245.webp 245w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/ExitLag-supscription-icon-100x100.webp 100w, https:\/\/item4gamer.com\/wp-content\/uploads\/2022\/11\/ExitLag-supscription-icon.webp 512w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><div class=\"wc-block-components-product-image__inner-container\"><\/div><\/a><\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/item4gamer.com\/pt-br\/product\/exitlag\/\" target=\"_self\" >ExitLag<\/a><\/h2>\n\n<div data-block-name=\"woocommerce\/product-price\" data-is-descendent-of-single-product-block=\"true\" class=\"wp-block-woocommerce-product-price\" data-wp-interactive=\"woocommerce\/product-elements\" data-wp-context='{\"productElementKey\":\"price_html\"}'><div class=\"wc-block-components-product-price wc-block-grid__product-price\" data-wp-watch=\"callbacks.updateValue\" aria-live=\"polite\" aria-atomic=\"true\">\n\t\t\t\t\t<span class=\"from\">De:<\/span> <del><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">$<\/span>4.32<\/bdi><\/span><\/del><ins><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">$<\/span>3.63<\/bdi><\/span><\/ins>\n\t\t\t\t<\/div><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-white-color has-midnight-gradient-background has-text-color has-background has-link-color has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/item4gamer.com\/product\/exitlag\/\"><strong>Buy Now<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-remove-and-re-add-your-profile-on-xbox\">2. Remove and Re-add Your Profile (on Xbox)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For Xbox users, removing and re-adding your PUBG Mobile profile can be helpful.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Navigate to the <strong>Account<\/strong> section and select Remove accounts.<\/li>\n\n\n\n<li>Remove the problematic profile and then add it again.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG.webp\" alt=\"Could Not Connect error in PUBG\" class=\"wp-image-57294\" srcset=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG.webp 1920w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-350x197.webp 350w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-300x169.webp 300w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-1024x576.webp 1024w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-150x84.webp 150w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-768x432.webp 768w, https:\/\/item4gamer.com\/wp-content\/uploads\/2025\/06\/Could-Not-Connect-error-in-PUBG-1536x864.webp 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-restart-your-modem-or-change-connection-type\">3. Restart Your Modem or Change Connection Type<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can often fix connection issues by power cycling your modem (turning it off and on again) or by switching from Wi-Fi to a wired (Ethernet) connection or a mobile hotspot.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-restart-your-system-pc-or-console\">4. Restart Your System (PC or Console)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes, a simple system restart can resolve all pending processes and allow the game to run without any problems.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-disable-ipv6\">5. Disable IPv6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Many users have reported that disabling IPv6 has fixed their connection issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to disable IPv6 in Windows:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Navigate to <strong>Network & Internet<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Change Adapter Options<\/strong>.<\/li>\n\n\n\n<li>Find your network, right-click on it, and select <strong>Properties<\/strong>.<\/li>\n\n\n\n<li>Uncheck the box for <strong>Internet Protocol Version 6 (IPv6)<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-verify-game-files\">6. Verify Game Files<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On Steam, you can verify the integrity of your game files:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your <strong>Steam Library<\/strong>.<\/li>\n\n\n\n<li>Right-click on <strong>PUBG<\/strong> and select the <strong>\u201cVerify integrity of game files\u201d<\/strong> option.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-reinstall-pubg-mobile\">7. Reinstall PUBG Mobile<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If none of the above methods work, reinstalling the game, while time-consuming, can resolve any potential issues related to corrupted game files.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read More: <a href=\"\/?p=55755\" target=\"_blank\" rel=\"noreferrer noopener\">Why Is the UMP the King of Close-Range Fights in PUBG Mobile? | Guide & Best Attachments<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-8-wait-for-an-official-announcement-from-krafton\">8. Wait for an Official Announcement from Krafton<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the problem is on the server side, the only solution is to wait for Krafton to fix it. Follow related news on the G4A4 blog section.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201cCould Not Connect\u201d error in PUBG Mobile can be frustrating, but by following the methods mentioned above, you can easily solve the issue. To enhance your gaming experience and save time, we recommend upgrading your game by purchasing <a href=\"\/?p=97\" target=\"_blank\" rel=\"noreferrer noopener\">PUBG UC<\/a> from G4A4 to quickly access advanced features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We invite you to share your comments or experiences with us in the comments section below. Share this article with your friends and enjoy a better experience in the world of PUBG Mobile!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Frequently Asked Questions (FAQ)<\/strong><\/p>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1749645889722\"><strong class=\"schema-faq-question\"><strong>Q1: Why does the \u201cCould Not Connect\u201d error happen even with a good internet connection?<\/strong><\/strong> <p class=\"schema-faq-answer\">A1: Even with a strong connection, this error can occur due to temporary server outages, incorrect network configurations on your device (like IPv6), or corrupted game files that prevent a successful handshake with the game servers.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749645916757\"><strong class=\"schema-faq-question\"><strong>Q2: Can using a VPN help fix this error?<\/strong><\/strong> <p class=\"schema-faq-answer\">A2: In some cases, yes. If the issue is related to your region\u2019s routing to the PUBG servers, a VPN might establish a more stable connection path. However, be aware that using a VPN can sometimes increase your ping and is not a guaranteed fix for all causes of this error.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1749645939073\"><strong class=\"schema-faq-question\"><strong>Q3: How do I know if the problem is from my side or from PUBG\u2019s servers?<\/strong><\/strong> <p class=\"schema-faq-answer\">A3: A good way to check is to visit official PUBG Mobile social media channels (like Twitter) or community forums like Reddit. If many other players are reporting the same issue at the same time, the problem is likely on the server side, and you\u2019ll have to wait for an official fix.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Could Not Connect error in PUBG Mobile can be frustrating, but by following the methods mentioned above, you can easily solve the issue. To enhance your gaming experience and save time, we recommend upgrading your game by purchasing PUBG UC from G4A4 to quickly access advanced features.<\/p>\n<p>We invite you to share your comments or experiences with us in the comments section below. Share this article with your friends and enjoy a better experience in the world of PUBG Mobile!<\/p>\n","protected":false},"author":0,"featured_media":57306,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ilachat_synced":"","ilachat_sync_on_save":false,"footnotes":""},"categories":[1089],"tags":[1058],"class_list":["post-57166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides","tag-call-of-duty-mobile-ja"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Fix the Could Not Connect Error in PUBG Mobile - Item4Gamer<\/title>\n<meta name=\"description\" content=\"Solve the Could Not Connect error in PUBG Mobile with these proven fixes and tips. 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