{"id":77876,"date":"2025-08-26T18:18:59","date_gmt":"2025-08-27T01:18:59","guid":{"rendered":"https:\/\/item4gamer.com\/?page_id=77876"},"modified":"2025-08-26T18:19:27","modified_gmt":"2025-08-27T01:19:27","slug":"order-tracking","status":"publish","type":"page","link":"https:\/\/item4gamer.com\/ms\/faq\/order-tracking\/","title":{"rendered":"Order Tracking &amp; Support Guide"},"content":{"rendered":"<div class=\"container has-footer-margin\">\n\n    <header class=\"hero-section\"><div class=\"hero-section__inner\"><h1 class=\"hero-section__title\">Panduan Penjejakan Pesanan & Sokongan<\/h1><\/div><\/header>\n    <div class=\"page-section\">\n        <div class=\"faq\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\"><div class=\"section-header\"><h2 class=\"section-title\">Pertanyaan yang Sering Diajukan<\/h2><\/div><div class=\"faq__list\"><details role=\"group\" class=\"faq__item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary role=\"button\" aria-expanded=\"false\" class=\"faq__question\"><h4 itemprop=\"name\">How long will it take for my order to be delivered?<\/h4>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"main-grid-item-icon\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\n  <polyline points=\"6 9 12 15 18 9\" \/>\n<\/svg>\n<\/summary><div class=\"faq__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">The delivery time for each product is specified on its page. In general, orders are processed and delivered between 30 minutes and 24 hours. Products with instant delivery will be provided to you as a code immediately after payment is completed.<\/p><\/div><\/details><details role=\"group\" class=\"faq__item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary role=\"button\" aria-expanded=\"false\" class=\"faq__question\"><h4 itemprop=\"name\">When can I ask for a refund?<\/h4>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"main-grid-item-icon\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\n  <polyline points=\"6 9 12 15 18 9\" \/>\n<\/svg>\n<\/summary><div class=\"faq__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Privacy Policy & Terms and Conditions.<\/p><\/div><\/details><details role=\"group\" class=\"faq__item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary role=\"button\" aria-expanded=\"false\" class=\"faq__question\"><h4 itemprop=\"name\">Why do I have to verify myself?<\/h4>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"main-grid-item-icon\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\n  <polyline points=\"6 9 12 15 18 9\" \/>\n<\/svg>\n<\/summary><div class=\"faq__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams. \n\nPlease note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.<\/p><\/div><\/details><details role=\"group\" class=\"faq__item\" itemprop=\"mainEntity\" itemscope itemtype=\"https:\/\/schema.org\/Question\"><summary role=\"button\" aria-expanded=\"false\" class=\"faq__question\"><h4 itemprop=\"name\">How long will an automatic refund take?<\/h4>\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" class=\"main-grid-item-icon\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\n  <polyline points=\"6 9 12 15 18 9\" \/>\n<\/svg>\n<\/summary><div class=\"faq__answer\" itemprop=\"acceptedAnswer\" itemscope itemtype=\"https:\/\/schema.org\/Answer\"><p itemprop=\"text\">You will receive your payment within 1-30 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the Refund and Returns Policy that topic.<\/p><\/div><\/details><\/div><\/div>    <\/div>\n\n    <div class=\"page-section\">\n        <div class=\"section-header\">\n            <h2 class=\"section-title\">Kategori Soalan<\/h2>\n        <\/div>\n        <div class=\"section-content\">\n            <div class=\"icon-box icon-box--6\"><div class=\"icon-box__item\"><a href=\"https:\/\/item4gamer.com\/faq\/login-register\" title=\"Masuk & Pendaftaran\"><span class=\"icon-box__icon\"><i data-feather=\"user\" aria-hidden=\"true\"><\/i><\/span><span class=\"icon-box__title\">Masuk & Pendaftaran<\/span><\/a><\/div><div class=\"icon-box__item\"><a href=\"https:\/\/item4gamer.com\/faq\/order\" title=\"Pesanan & Pembelian\"><span class=\"icon-box__icon\"><i data-feather=\"shopping-cart\" aria-hidden=\"true\"><\/i><\/span><span class=\"icon-box__title\">Pesanan & Pembelian<\/span><\/a><\/div><div class=\"icon-box__item\"><a href=\"https:\/\/item4gamer.com\/faq\/order-tracking\" title=\"Sokongan & Penjejakan\"><span class=\"icon-box__icon\"><i data-feather=\"headphones\" aria-hidden=\"true\"><\/i><\/span><span class=\"icon-box__title\">Sokongan & Penjejakan<\/span><\/a><\/div><div class=\"icon-box__item\"><a href=\"https:\/\/item4gamer.com\/faq\/discounts\" title=\"Diskaun\"><span class=\"icon-box__icon\"><i data-feather=\"percent\" aria-hidden=\"true\"><\/i><\/span><span class=\"icon-box__title\">Diskaun<\/span><\/a><\/div><div class=\"icon-box__item\"><a href=\"https:\/\/item4gamer.com\/faq\/gift-card\" title=\"Kad Hadiah\"><span class=\"icon-box__icon\"><i data-feather=\"credit-card\" aria-hidden=\"true\"><\/i><\/span><span class=\"icon-box__title\">Kad Hadiah<\/span><\/a><\/div><div class=\"icon-box__item\"><a href=\"https:\/\/item4gamer.com\/faq\/guarantee\" title=\"Jaminan\"><span class=\"icon-box__icon\"><i data-feather=\"shield\" aria-hidden=\"true\"><\/i><\/span><span class=\"icon-box__title\">Jaminan<\/span><\/a><\/div><\/div>        <\/div>\n    <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":77869,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":{"ilachat_synced":"","ilachat_sync_on_save":false,"footnotes":""},"class_list":["post-77876","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Order Tracking &amp; 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