{"id":220226,"date":"2026-09-07T07:43:07","date_gmt":"2026-09-07T14:43:07","guid":{"rendered":"https:\/\/item4gamer.com\/?page_id=220226"},"modified":"2026-09-07T07:46:39","modified_gmt":"2026-09-07T14:46:39","slug":"request-guarantee","status":"publish","type":"page","link":"https:\/\/item4gamer.com\/ms\/request-guarantee\/","title":{"rendered":"Guarantee &amp; Service Claim"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To initiate a claim under our service guarantee, please complete the form below. Your request will be directly routed to our specialized support team. Once we have reviewed your details, a specialist will contact you promptly to resolve the matter. \ud83d\udcde<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>Please Note:<\/strong> Before submitting your claim, we kindly ask you to review our <strong>Guarantee Terms &amp; Conditions<\/strong> to ensure your order meets the eligibility criteria.<\/p>\n\n\n<style id=\"wpforms-css-vars-220209\">\n\t\t\t\t#wpforms-220209 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-220209\"><form id=\"wpforms-form-220209\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"220209\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/ms\/wp-json\/wp\/v2\/pages\/220226?wpforms_form_id=220209\" data-token=\"61d159006f2d26c2d9ada88c693461fd\" data-token-time=\"1788869402\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-220209-field_4-container\" class=\"wpforms-field wpforms-field-number\" data-field-type=\"number\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_4\">Order Number <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"number\" id=\"wpforms-220209-field_4\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][4]\" step=\"any\" aria-errormessage=\"wpforms-220209-field_4-error\" aria-describedby=\"wpforms-220209-field_4-description\" required><div id=\"wpforms-220209-field_4-description\" class=\"wpforms-field-description\">Please enter your order number as it appears in your account or order confirmation email.<\/div><\/div><div id=\"wpforms-220209-field_6-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_6\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-220209-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" spellcheck=\"false\" aria-errormessage=\"wpforms-220209-field_6-error\" aria-describedby=\"wpforms-220209-field_6-description\" required><div id=\"wpforms-220209-field_6-description\" class=\"wpforms-field-description\">Please provide a valid email address for correspondence and updates regarding your claim.<\/div><\/div><div id=\"wpforms-220209-field_8-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_8\">Select your  Guarantee type <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-220209-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>--- Select Choice ---<\/option><option value=\"Product Integrity Guarantee\"  class=\"choice-1 depth-1\"  >Product Integrity Guarantee<\/option><option value=\"Best Price Guarantee\"  class=\"choice-2 depth-1\"  >Best Price Guarantee<\/option><option value=\"Dual Guarantee\"  class=\"choice-3 depth-1\"  >Dual Guarantee<\/option><\/select><div id=\"wpforms-220209-field_8-description\" class=\"wpforms-field-description\">Please select the  Guarantee request type that best matches your issue or order.<\/div><\/div><div id=\"wpforms-220209-field_9-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-type=\"select\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_9\">Order Issue Type (Product Integrity Guarantee) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-220209-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>--- Select Choice ---<\/option><option value=\"Item has been used\"  class=\"choice-1 depth-1\"  >Item has been used<\/option><option value=\"Item quantity does not match the order\"  class=\"choice-2 depth-1\"  >Item quantity does not match the order<\/option><option value=\"Item was not received\"  class=\"choice-3 depth-1\"  >Item was not received<\/option><option value=\"Received item is not usable \/ not working\"  class=\"choice-4 depth-1\"  >Received item is not usable \/ not working<\/option><option value=\"Item has not been received\"  class=\"choice-5 depth-1\"  >Item has not been received<\/option><\/select><div id=\"wpforms-220209-field_9-description\" class=\"wpforms-field-description\">Select the option that best describes your product\u2019s issue.<\/div><\/div><div id=\"wpforms-220209-field_13-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_13\">Lower Price Found (Best Price Guarantee) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-220209-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" aria-errormessage=\"wpforms-220209-field_13-error\" aria-describedby=\"wpforms-220209-field_13-description\" required><div id=\"wpforms-220209-field_13-description\" class=\"wpforms-field-description\">Enter the lower price you found for the exact same product or service.<\/div><\/div><div id=\"wpforms-220209-field_14-container\" class=\"wpforms-field wpforms-field-url\" data-field-type=\"url\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_14\">Lower Price Source (Best Price Guarantee) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"url\" id=\"wpforms-220209-field_14\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-220209-field_14-error\" aria-describedby=\"wpforms-220209-field_14-description\" required><div id=\"wpforms-220209-field_14-description\" class=\"wpforms-field-description\">Provide a link or reference where you found the lower price.<\/div><\/div><div id=\"wpforms-220209-field_15-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-type=\"date-time\" data-field-id=\"15\"><fieldset><legend class=\"wpforms-field-label\">Date Lower Price Found (Best Price Guarantee) <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-date-type-datepicker\"><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-220209-field_15\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][15][date]\" aria-errormessage=\"wpforms-220209-field_15-error\" aria-describedby=\"wpforms-220209-field_15-description\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><label for=\"wpforms-220209-field_15\" class=\"wpforms-field-sublabel after\">Date<\/label><\/div><div class=\"wpforms-field-row-block\"><input type=\"text\" id=\"wpforms-220209-field_15-time\" class=\"wpforms-field-date-time-time wpforms-timepicker wpforms-field-required\" data-time-format=\"g:i A\" data-step=\"30\" data-rule-time12h=\"true\" name=\"wpforms[fields][15][time]\" aria-errormessage=\"wpforms-220209-field_15-time-error\" aria-describedby=\"wpforms-220209-field_15-description\" required><label for=\"wpforms-220209-field_15-time\" class=\"wpforms-field-sublabel after\">Time<\/label><\/div><\/div><div id=\"wpforms-220209-field_15-description\" class=\"wpforms-field-description\">Enter the date and time you found the lower price. Claims are reviewed based on the eligible timeframe in our policy.<\/div><\/fieldset><\/div>\t\t<div id=\"wpforms-220209-field_1-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"1\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-220209-field_1\" >Lower Guarantee (Best<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-220209-field_1\" class=\"wpforms-field-medium\" name=\"wpforms[fields][1]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-220209-field_16-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_16\">Additional Details <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-220209-field_16\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][16]\" aria-errormessage=\"wpforms-220209-field_16-error\" aria-describedby=\"wpforms-220209-field_16-description\" required><\/textarea><div id=\"wpforms-220209-field_16-description\" class=\"wpforms-field-description\">Please describe your issue in detail. Including the time it occurred, steps taken, and the error encountered will help us resolve your request faster.<\/div><\/div><div id=\"wpforms-220209-field_17-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-type=\"file-upload\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-220209-field_17\">Screenshots &amp; Proof <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div\n\t\tclass=\"wpforms-uploader wpforms-field-required\"\n\t\tdata-field-id=\"17\"\n\t\tdata-form-id=\"220209\"\n\t\tdata-input-name=\"wpforms_220209_17\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,svg,avifs\"\n\t\tdata-max-size=\"2097152\"\n\t\tdata-max-file-number=\"2\"\n\t\tdata-post-max-size=\"2097152\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 2 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-220209-field_17\"\n\t\tname=\"wpforms_220209_17\" required\t\tvalue=\"\">\n<div id=\"wpforms-220209-field_17-description\" class=\"wpforms-field-description\">Upload any relevant images, error messages, received item details, or proof supporting your claim.<\/div><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-220209-field_1-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-220209-field_1-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-220209-field_1-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"220209\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/item4gamer.com\/ms\/wp-json\/wp\/v2\/pages\/220226\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-220209\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img decoding=\"async\" src=\"https:\/\/item4gamer.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim.webp\" alt=\"Guarantee &amp; Service Claim\" class=\"wp-image-221919\" srcset=\"https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim.webp 1920w, https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim-150x84.webp 150w, https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim-300x169.webp 300w, https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim-768x432.webp 768w, https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim-1024x576.webp 1024w, https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim-1536x864.webp 1536w, https:\/\/item4gamer.com\/wp-content\/uploads\/2026\/09\/guarantee-service-claim-348x196.webp 348w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<h2 id=\"h-guarantee-terms-amp-conditions\" class=\"wp-block-heading\">Guarantee Terms &amp; Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. What is the Product Integrity Guarantee?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Item4Gamer, by providing the Product Integrity Guarantee, assures all its customers that the purchased product\u2014in terms of type, quantity, region, platform, and other technical specifications\u2014will be delivered in full accordance with the information stated on the product pageand will be free from any defects or technical issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Should you observe any discrepancy or issue with the product after receiving it, relative to the stated specifications, you may submit your review request through support within the designated time frame, so that the Item4Gamer team can review the matter and resolve the issue in the shortest possible time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. What are the Terms and Conditions of the Product Integrity Guarantee?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full Compliance with the Registered Order: The product provided to you must be exactly identical to your registered order in terms of type, quantity, region, and other specifications. Any discrepancy in these aspects will be covered by the Product Integrity Guarantee.<\/li>\n\n\n\n<li>Notification Period: In case of observing any problem, it is necessary to report the matter through Item4Gamer\u2019s official support channels, such as Telegram, within a maximum of 12 hours after purchase. Please note that after this period has elapsed, the review and provision of the guarantee will only be possible at the sole discretion of the support team.<\/li>\n\n\n\n<li>No Consumption or Use Prior to Inspection: For products such as gift cards, if the code has been used by the buyer before the report is registered, it will not be covered by the Product Integrity Guarantee. Therefore, it is recommended to verify its accuracy before using the code or product.<\/li>\n\n\n\n<li>Inspection by the Support Team: After your report is registered, the Item4Gamer technical team will inspect the order. If a problem is confirmed, depending on the circumstances, a replacement product will be provided or the amount paid will be returned to your wallet.<\/li>\n\n\n\n<li>Important Note: The Product Integrity Guarantee only applies to problems resulting from errors in the purchasing or delivery process by the store and does not include customer mistakes\u2014including incorrect region selection, entering wrong information, or improper use of the product.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In case of any problem, please contact the Item4Gamer support team as soon as possible so that the follow-up and resolution process can be completed quickly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. What is the Best Price Guarantee?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Best Price Guarantee is a commitment that Item4Gamer makes to its customers, ensuring that they purchase the desired product at the lowest verifiable and justifiable market price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer can demonstrate that they have acquired the exact same product under similar conditions (in terms of type, region, platform, and other specifications) from another reputable retailer at a lower price, and provides an official purchase receipt along with a complete order video, the price difference will be refunded to their wallet on the Item4Gamer website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important Notes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By \u201creputable retailer,\u201d we mean a store whose provided purchase documents can be cited and verified.<\/li>\n\n\n\n<li>The price comparison must be for a product with completely identical conditions (same type, region, platform, and technical specifications).<\/li>\n\n\n\n<li>Providing both documents\u2014the official purchase receipt and the video of order completion\u2014is mandatory for the review and approval of the request.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. What are the conditions for using the Best Price Guarantee?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full Product Compliance:<\/strong> The product being compared must be completely identical in all aspects\u2014including product type, quantity, region, platform, and delivery terms\u2014to the product purchased from Item4Gamer.<\/li>\n\n\n\n<li><strong>Comparison Only with Reputable Retailers:<\/strong> Price comparison is only accepted if it is from stores that hold trust symbols, an official website, or verifiable credibility. Prices announced on social media, channels, or by anonymous sellers will not be accepted.<\/li>\n\n\n\n<li><strong>Time Limit for Requests:<\/strong> The request for a lower price review is only eligible for processing up to 4 hours after <strong>the purchase is registered<\/strong>: after this period, review is not possible.<\/li>\n\n\n\n<li>Exclusion of Special Discounts: The price being compared must be the real and public price of the product; the use of discount codes, coupons, or any special sales conditions on the competitor\u2019s store does not serve as a basis for comparison.<\/li>\n\n\n\n<li><strong>Required Documentation:<\/strong> The customer is required to provide an image of the official payment receipt (along with the seal or valid confirmation from the competitor\u2019s store) together with the order completion video. It should be noted that a mere screenshot of the price is insufficient, and the purchase must have been practically and genuinely completed.<\/li>\n\n\n\n<li><strong>Refund of the Difference:<\/strong> Upon final approval by the support team, the price difference will be credited to the customer\u2019s wallet on the Item4Gamer website.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. What is the Dual Guarantee of Product Integrity and Best Price?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Dual Guarantee is a combination of Item4Gamer\u2019s two main guarantees: the Product Integrity Guarantee and the Best Price Guarantee. This guarantee assures the customer that the received product is completely valid and legal, is entirely accurate and flawless in terms of technical specifications and registered details, and has been offered at the most fair and competitive price available in the market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accordingly, in case of any discrepancy in the received product, or upon providing valid evidence of a lower price at another store, the possibility of refunding the difference or resolving the issue via crediting the user\u2019s wallet will be available to the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Conditions for Using the Dual Guarantee<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full Compliance with the Registered Order:<\/strong> The received product must be exactly identical to the registered order information in terms of type, quantity, region, platform, and other specifications.<\/li>\n\n\n\n<li><strong>Real and Competitive Price:<\/strong> The product must be offered at the lowest possible price compared to reputable retailers in the market. If the customer provides valid proof (official purchase receipt and order completion video) of purchasing the same product at a lower price, the price difference will be refunded to them.<\/li>\n\n\n\n<li><strong>Credibility of the Reference Store:<\/strong> Stores nominated for price comparison must have trust symbols, an official website, or a transparent and verifiable track record. Prices listed on personal pages or social media are not considered valid bases for comparison.<\/li>\n\n\n\n<li><strong>Submitting Requests within a Specified Timeframe<\/strong>: For reporting any product discrepancy or issue: A maximum of 12 hours after receiving the product.<\/li>\n\n\n\n<li><strong>For requesting a lower price review:<\/strong> A maximum of 6 hours after purchase.<\/li>\n\n\n\n<li><strong>Providing Valid Documentation:<\/strong> For product discrepancy review: Sending screenshots, videos, or other valid documents is mandatory.<\/li>\n\n\n\n<li><strong>For price review:<\/strong> Providing an official purchase receipt (with a valid stamp or confirmation) from the competitor store is necessary; a mere price screenshot will not suffice.<\/li>\n\n\n\n<li><strong>Refund Method:<\/strong> If the request is approved, the refund will be issued as credit to the user\u2019s wallet or via the customer\u2019s original payment method.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In general, the Dual Guarantee is a commitment to the peace of mind of Item4Gamer customers; you can shop with complete confidence, assured that you will receive a product that is accurate, valid, and aligned with your order, and that the utmost fairness and transparency have been maintained regarding the price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Item4Gamer, by offering the Product Integrity Guarantee, the Best Price Guarantee, and the Dual Guarantee, provides a secure and reliable experience for buyers of games, game points, and gift cards. Customers can shop with complete confidence, as in the event of any product discrepancy or the discovery of a lower market price, the support team will promptly review their request and refund the amount to their wallet. Item4Gamer strives to provide a secure, transparent, and satisfactory experience for all its customers. The store possesses a trust symbol &#8211;<a href=\"https:\/\/www.trustpilot.com\/review\/item4gamer.com?utm_medium=trustbox&amp;utm_source=MicroReviewCount\" data-type=\"link\" data-id=\"https:\/\/www.trustpilot.com\/review\/item4gamer.com?utm_medium=trustbox&amp;utm_source=MicroReviewCount\" target=\"_blank\" rel=\"noreferrer noopener\">Trust Pilot<\/a>-, indicating its official and reputable activity in the online space. To learn more about the conditions, required documents, and how to use each Guarantee, you can refer to the Item4Gamer <a href=\"https:\/\/item4gamer.com\/faq\/guarantee\/\" data-type=\"link\" data-id=\"https:\/\/item4gamer.com\/faq\/guarantee\/\" target=\"_blank\" rel=\"noreferrer noopener\">product Guarantee guide<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To initiate a claim under our service guarantee, please complete the form below. Your request will be directly routed to our specialized support team. Once we have reviewed your details, a specialist will contact you promptly to resolve the matter. \ud83d\udcde \u26a0\ufe0f Please Note: Before submitting your claim, we kindly ask you to review our [&hellip;]<\/p>\n","protected":false},"author":8519,"featured_media":221849,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ilachat_synced":"","ilachat_sync_on_save":false,"footnotes":""},"class_list":["post-220226","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guarantee &amp; Service Claim \u2013 Safe &amp; Secure | Item4Gamer<\/title>\n<meta name=\"description\" content=\"File your service claim or guarantee request at Item4Gamer. 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