{"id":77885,"date":"2025-08-26T18:23:26","date_gmt":"2025-08-27T01:23:26","guid":{"rendered":"https:\/\/item4gamer.com\/?page_id=77885"},"modified":"2025-08-26T18:23:28","modified_gmt":"2025-08-27T01:23:28","slug":"guarantee","status":"publish","type":"page","link":"https:\/\/item4gamer.com\/ko\/faq\/guarantee\/","title":{"rendered":"Product Warranty Guide"},"content":{"rendered":"
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\uc81c\ud488 \ud2b9\uc9d5<\/h1><\/div><\/header>\n
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What is an Accuracy Guarantee?<\/h4>\n\n \n<\/svg>\n<\/summary>

The Accuracy Guarantee ensures that the product purchased by the customer fully matches the information provided on the website in terms of type, quantity, region, platform, and other specifications, and is delivered without any defects or technical issues. If there is any discrepancy or problem, the customer can request an inspection and resolution within the specified time frame. We are committed to ensuring that users receive their desired product without defects, in complete accordance with the listed information, and at a fair and competitive price.<\/p><\/div><\/details>

Conditions for Using the Accuracy Guarantee<\/h4>\n\n \n<\/svg>\n<\/summary>

Exact match with the registered order: The received product must exactly match the registered order in terms of type, quantity, region, and other specifications.\nNotification deadline: If there is any issue, it must be reported via Telegram support or official communication channels within a maximum of 12 hours after the purchase. After this period, review and granting of the guarantee will be at the discretion of the support team.\nUnused prior to inspection: For products like gift cards, if the code has already been redeemed by the buyer, the Accuracy Guarantee will not apply.\nInspection by the support team: Once a report is submitted, the technical team will review your order, and if the issue is confirmed, the product will be replaced or the amount refunded to your wallet.\nImportant Note: The Accuracy Guarantee only applies to issues caused by errors in the store\u2019s purchase or delivery process. It does not cover customer mistakes (such as selecting the wrong region, entering incorrect information, or improper use of the product).\nIf any issue arises, please contact support as soon as possible so the resolution process can be carried out more quickly.<\/p><\/div><\/details>

Which products are covered by the Accuracy Guarantee?<\/h4>\n\n \n<\/svg>\n<\/summary>

All digital products \u2014 such as game currency, gift cards, activation codes, and in\u2011app items \u2014 are covered by the Accuracy Guarantee, provided that the purchase was made correctly and there was no issue in the delivery process.<\/p><\/div><\/details>

What should I do if the wrong product is sent to me?<\/h4>\n\n \n<\/svg>\n<\/summary>

If you receive the wrong product, please inform us via Telegram or online support (Live Chat) within a maximum of 12 hours after purchase. After verification, the correct product will be sent to you or the purchase amount will be refunded to your wallet.<\/p><\/div><\/details>

What happens if the code I received is inactive or gives an error?<\/h4>\n\n \n<\/svg>\n<\/summary>

If the code sent is not valid, you must provide a screenshot and video of the error. After verification, a replacement code will be issued or the redemption will be completed. Please note that in some cases, we may need your account login details to carry out the necessary checks directly in your account.<\/p><\/div><\/details>

How can I check the warranty status of my order?<\/h4>\n\n \n<\/svg>\n<\/summary>

After submitting a support request, our team will review your order and notify you of the result via SMS or a note on the website.<\/p><\/div><\/details>

If I chose the wrong product myself, is it covered by the warranty?<\/h4>\n\n \n<\/svg>\n<\/summary>

No. The Accuracy Guarantee only applies to cases where the error is on the store\u2019s side. Choosing the wrong product type, region, platform, or entering incorrect information is the buyer\u2019s responsibility and is not covered by the warranty.<\/p><\/div><\/details>

How long does it take for an order issue to be reviewed?<\/h4>\n\n \n<\/svg>\n<\/summary>

In most cases, the initial review of the order is completed within 24 hours. In special cases or when further investigation is needed, this period may be slightly longer, and you will be informed through customer support.<\/p><\/div><\/details>

What is the Best Price Guarantee?<\/h4>\n\n \n<\/svg>\n<\/summary>

The Best Price Guarantee is the store\u2019s commitment that the customer is purchasing the desired product at the lowest real and verifiable price in the market. If the customer finds the same product under similar conditions at a lower price from a reputable store and provides an official purchase receipt along with a video of the completed order, the price difference will be refunded to their store wallet.<\/p><\/div><\/details>

What documents are required to use the Best Price Guarantee?<\/h4>\n\n \n<\/svg>\n<\/summary>

You need to provide a screenshot and video of the purchase receipt and order completion, the error received, or any other evidence showing an issue with receiving or activating the product.<\/p><\/div><\/details>

Which products are covered by the Best Price Guarantee?<\/h4>\n\n \n<\/svg>\n<\/summary>

The Best Price Guarantee applies to all selected digital products for which this has been mentioned in their descriptions. These products include game currencies, gift cards, and in-app items.<\/p><\/div><\/details>

Conditions for Using the Best Price Guarantee<\/h4>\n\n \n<\/svg>\n<\/summary>

The product must be exactly the same: including product type, quantity, region, platform, and delivery conditions.\nComparison must be with reputable stores: only stores with a trust badge, official website, or verifiable credibility are accepted. Prices from social networks, channels, or unknown sellers are not acceptable.\nComparison must be close to the purchase time: requests for a lower price review can only be made up to 4 hours after placing the order.\nThe compared price must be without special discount codes, coupons, or special sale conditions.\nProviding the purchase receipt and video of order completion is mandatory: the customer must submit an image of the official payment receipt with a stamp or valid approval from the competing store. A screenshot of the price alone is not enough; the purchase must have actually been made.\nIf approved, the price difference will be refunded to the customer via store wallet credit.<\/p><\/div><\/details>

What should I do if I find a lower price?<\/h4>\n\n \n<\/svg>\n<\/summary>

If you find the same product at a lower price in a reputable store, you can submit a review request within 6 hours of purchase by sending the purchase receipt, a video of the completed order from the competing store, and the link to that page via Telegram.<\/p><\/div><\/details>

Which stores are accepted as a reference for lower prices?<\/h4>\n\n \n<\/svg>\n<\/summary>

Only stores with a trust badge, an active official website, and verifiable credibility will be accepted. Personal sellers or unreliable sources on social networks are not considered valid references.<\/p><\/div><\/details>

Is providing a purchase receipt mandatory?<\/h4>\n\n \n<\/svg>\n<\/summary>

Yes. Sending only a screenshot of the price is not sufficient. An official purchase receipt with a stamp or valid approval, along with a video of the completed order from the competing store, must be provided. Requests without a real purchase will not be reviewed.<\/p><\/div><\/details>

If my request is approved, how will the price difference be refunded?<\/h4>\n\n \n<\/svg>\n<\/summary>

After review and approval by the support team, the price difference will be refunded in the form of credit to your user wallet.<\/p><\/div><\/details>

What conditions must the comparison price meet?<\/h4>\n\n \n<\/svg>\n<\/summary>

The price must be for the exact same product, with the same region and similar conditions (such as delivery time, instant availability, and support), and must not include special discounts, personal discount codes, or limited\u2011time sales.<\/p><\/div><\/details>

What is the Dual Guarantee of Authenticity and Best Price?<\/h4>\n\n \n<\/svg>\n<\/summary>

The Dual Guarantee combines the store\u2019s two main assurances: the Product Authenticity Guarantee and the Best Price Guarantee. This guarantee assures customers that the received product fully matches the listed technical specifications and details without any defects, while also being offered at the fairest and most competitive market price. If there is a discrepancy in the product or valid proof of a lower price from a reputable store is provided, the customer\u2019s wallet can be credited accordingly.<\/p><\/div><\/details>

Conditions for Using the Dual Guarantee<\/h4>\n\n \n<\/svg>\n<\/summary>

Exact Match with the Registered Order: The product type, quantity, region, platform, and other specifications must exactly match the information in the placed order.\nRealistic and Competitive Price: The product must be offered at the lowest possible price compared to reputable stores. If valid proof is provided (official purchase receipt and a video showing the order completion) that the same product was purchased at a lower price, the price difference will be refunded to the customer.\nReference Store Must Be Reputable: Stores used for price comparison must have a trust badge, an official website, or a transparent track record. Prices from personal pages or social media are not considered valid.\nRequest Submission Within the Specified Timeframe: The customer must report any discrepancies or issues within a maximum of 12 hours after receiving the product, and must request a price review within a maximum of 6 hours after purchase.\nProviding Valid Documentation Is Mandatory: For discrepancy reviews, a screenshot and video or other valid proof must be provided. For price reviews, an official purchase receipt with a stamp or recognized confirmation from the competing store is required. A mere screenshot of the price is not sufficient.\nRefund Method: If approved, the refund will be applied either as account credit or via the original payment method.\nOverall, the Dual Guarantee is designed for customer peace of mind: ensuring you receive a precise, intact, and as\u2011ordered product, while also enjoying maximum fairness and transparency on price.<\/p><\/div><\/details>

Which products are covered by the Dual Guarantee?<\/h4>\n\n \n<\/svg>\n<\/summary>

The Dual Guarantee applies to all digital products, including game currencies, gift cards, in\u2011app items, and other instantly deliverable products, provided that the product description specifies this coverage.<\/p><\/div><\/details><\/div><\/div> <\/div>\n\n

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\uce74\ud14c\uace0\ub9ac<\/h2>\n <\/div>\n
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<\/i><\/span>Login & Registration<\/span><\/a><\/div>
<\/i><\/span>Orders & Purchases<\/span><\/a><\/div>
<\/i><\/span>\uc9c0\uc6d0 \ud2f0\ucf13<\/span><\/a><\/div>
<\/i><\/span>\ud560\uc778 FAQ<\/span><\/a><\/div>
<\/i><\/span>\uae30\ud504\ud2b8 \uce74\ub4dc<\/span><\/a><\/div>
<\/i><\/span>Warranty<\/span><\/a><\/div><\/div> <\/div>\n <\/div>\n\n<\/div>\n\n\n\n

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