{"id":10,"date":"2022-09-04T11:39:38","date_gmt":"2022-09-04T11:39:38","guid":{"rendered":"https:\/\/item4gamer.com\/?page_id=10"},"modified":"2026-02-10T06:43:28","modified_gmt":"2026-02-10T14:43:28","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/item4gamer.com\/fr\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>General Policy on Digital Products:<\/strong><br>All purchases made in Item4Gamer, once they\u2019re delivered, are non-returnable, non-exchangeable, and non-refundable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Eligibility for Refund:<\/strong><br>If you are not satisfied with your purchase, you may be eligible for a refund if you request it within 2 day of the purchase date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Defective Item Returns:<\/strong><br>If you receive a defective product, you are eligible to return or exchange it within 2 day of receiving the item. We will accept returns for defective items and provide a full refund or replacement, as per your preference. Please contact our support team via <button class=\"text-primary-500\">live chat<\/button> with details of the defective product, and we will assist you with the return process. This policy is in place to ensure that our customers receive high-quality products, and we aim to resolve any issues quickly and efficiently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conditions for Refund \u2013 Gift Cards:<\/strong><br>Unfortunately, under no circumstances can gift cards be refunded. Please make sure to review your selection carefully before making a purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conditions for Refund \u2013 Game Points:<\/strong><br>Please note that once game points have been sent to your game account, they are non-refundable. We cannot accept returns or provide refunds for game points that have already been used in your game.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bonus Top-Up by Game Authority:<\/strong><br>Bonus top-ups are managed solely by the game\u2019s authority. Item4Gamer cannot provide refunds if the bonus top-up is not credited to your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Incorrect Player Details:<\/strong><br>If incorrect login credentials or player ID are provided by the customer, no refund will be issued once the order has been delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Region Lock:<\/strong><br>Some codes are only redeemable in specific regions. It is the buyer\u2019s responsibility to ensure that the product is compatible with their region before purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responsibility of the Gift Card Company:<\/strong><br>Please note that any issues or problems related to the gift card itself, such as activation or redemption errors, should be directed to the respective gift card company. We act as intermediaries in facilitating the purchase and delivery of gift cards, but we are not responsible for the functionality or usability of the gift card.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Assistance with Information:<\/strong><br>In the event that you encounter any issues with the gift card, We are happy to assist you by providing the necessary information to contact the gift card company. This can include details such as customer support contact information or any specific instructions provided by the gift card company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No Refunds for Gift Card Issues:<\/strong><br>As we do not have control over the gift card company\u2019s systems or operations, we are unable to offer refunds for any problems related to the gift card itself. Refunds will only be considered in cases where there is an error or issue on our part, such as incorrect delivery or non-delivery of the gift card.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund Process:<\/strong><br>To request a refund, please contact our support team via <button class=\"text-primary-500\">live chat<\/button> with the details of your purchase and the reason for the refund request. Our customer support team will review your request and, if approved, will initiate the refund process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Authentication for Refunds:<\/strong><br>To initiate a refund, we require a complete authentication process to verify your identity. This process helps us maintain the security of your transaction and prevent fraudulent activities. The authentication process includes providing identification documents, payment details, and a selfie video to confirm your identity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Required Documentation:<\/strong><br>Depending on the payment method used, we may request specific documents for the refund authentication process. This can include a scanned copy of your ID card, passport, or other government-issued identification, as well as the payment details used for the transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Selfie Video Verification:<\/strong><br>As part of the refund authentication process, we may require a selfie video to be submitted. This video helps us ensure that the person requesting the refund matches the identification provided and adds an extra layer of security to the process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund Amount:<\/strong><br>All refunds will be credited to your Item4Gamer account balance in the form of site credits, which can be used for future purchases on our website. If your purchase is under $20, the refund will be credited to your wallet in site. If your purchase exceeds $20, a $2 fee will be deducted for credit card payments and a $1 fee will be deducted for APMs payments, with the remaining amount refunded to your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of a refund, if the item you want is less than $20, your wallet will be charged on the site and will not be refunded to your bank account or bank card.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returns:<\/strong><br>If you receive a product that is damaged or does not match the description on our website, please contact our support team via <button class=\"text-primary-500\">live chat<\/button>, and we will arrange for a return or replacement of the product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-item4gamer-com-refund-processing-times\">Item4Gamer.com Refund Processing Times<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The duration of your refund depends on the original payment method used for your purchase. Please refer to the table below for estimated timelines.<\/p>\n\n\n\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"8\" style=\"border-collapse:collapse;width:100%\">\n    <thead style=\"background-color:#f4f4f4\">\n      <tr>\n        <th>Payment Method<\/th>\n        <th>Refund To<\/th>\n        <th>Estimated Timeframe<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Any Item4Gamer Supported Method<\/td>\n        <td>Item4Gamer Account Credits<\/td>\n        <td><strong>Instantly<\/strong> (within minutes)<\/td>\n      <\/tr>\n      <tr>\n        <td>Credit\/Debit Card<\/td>\n        <td>Credit\/Debit Card<\/td>\n        <td>\n          1. <strong>10+ working days<\/strong> for processing.<br>\n          2. May take up to <strong>30 days<\/strong> to appear on your statement depending on issuer.<br>\n          3. Processing time may vary by bank\/issuer.\n        <\/td>\n      <\/tr>\n      <tr>\n        <td>PayPal<\/td>\n        <td>PayPal Balance<\/td>\n        <td><strong>Same day<\/strong> (within minutes)<\/td>\n      <\/tr>\n      <tr>\n        <td>Online Banking<\/td>\n        <td>Bank Account<\/td>\n        <td>\n          1. <strong>7\u201314 working days<\/strong>.<br>\n          2. Timeline may be extended depending on your bank\u2019s policy.\n        <\/td>\n      <\/tr>\n      <tr>\n        <td>Tazapay<\/td>\n        <td>Bank\/Mobile Payment<\/td>\n        <td>\n          1. <strong>7\u201314 working days<\/strong>.<br>\n          2. Timeline may vary by payment category.\n        <\/td>\n      <\/tr>\n      <tr>\n        <td>E-Wallet<\/td>\n        <td>E-Wallet \/ Linked Bank<\/td>\n        <td>\n          1. <strong>Same day<\/strong> (within minutes) OR<br>\n          2. <strong>7\u201314 working days<\/strong> depending on provider.\n        <\/td>\n      <\/tr>\n      <tr>\n        <td>Manual Transfer \/ ATM \/ Cash Deposit <em>(THB Only)<\/em><\/td>\n        <td>Bank Account<\/td>\n        <td>\n          1. <strong>1\u20135 working days<\/strong>.<br>\n          (i) Refunds before <strong>11:00 AM GMT+8<\/strong> processed same day.<br>\n          (ii) After 11:00 AM GMT+8 processed next working day.<br>\n          2. May take up to <strong>10+ working days<\/strong> depending on bank\/country.<br>\n          3. Refunds requested on weekends\/public holidays processed next business day.\n        <\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-important-notes\">Important Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds may be issued as\u00a0Item4Gamer Credits. Please contact our\u00a0<a href=\"https:\/\/item4gamer.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">LiveChat Support<\/a>\u00a0to arrange this.<\/li>\n\n\n\n<li>Slight delays may occur during\u00a0peak seasons\u00a0or\u00a0public holidays. We do our best to minimize wait times.<\/li>\n\n\n\n<li>Orders will be\u00a0automatically cancelled\u00a0if no customer response is received within\u00a02 days.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udcac Need help?<\/strong>\u00a0Contact our\u00a0<a href=\"https:\/\/item4gamer.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Support via LiveChat<\/a>\u00a0anytime for assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disclaimer:<\/strong><br>Item4Gamer reserves the right to modify this Refund and Returns Policy at any time without prior notice. Your continued use of our website following any changes to this policy constitutes your acceptance of the new terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions or concerns about our Refund and Returns Policy, please contact our support team via <button class=\"text-primary-500\">live chat<\/button>. Thank you for choosing Item4Gamer!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-see-also\">See Also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/item4gamer.com\/delivery-polices\/\">Shipping and Delivery<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/item4gamer.com\/privacy-policy\/\">Privacy Policy<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/item4gamer.com\/terms\/\">Terms and Conditions<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Update:<\/strong> August 18, 2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>General Policy on Digital Products:All purchases made in Item4Gamer, once they\u2019re delivered, are non-returnable, non-exchangeable, and non-refundable. Eligibility for Refund:If you are not satisfied with your purchase, you may be eligible for a refund if you request it within 2 day of the purchase date. Defective Item Returns:If you receive a defective product, you are [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ilachat_synced":"17 ao\u00fbt 2025 9h42","ilachat_sync_on_save":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and return policies - Item4Gamer<\/title>\n<meta name=\"description\" content=\"Refund and return policies vary by platform; gamers should review each service\u2019s terms and conditions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/item4gamer.com\/fr\/refund-returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and return policies - Item4Gamer\" \/>\n<meta property=\"og:description\" content=\"Refund and return policies vary by platform; 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